Our engineers and technicians are available 24/7 to provide emergency consultation or troubleshooting advice.
To reach an engineer or technician for emergency assistance, call 888.800.2310 (Toll Free) or 989.681.2158 (Local/Outside of US). During regular business hours, the phone is answered by an attendant who directs the call. After 15 minutes, a consultation rate may apply.
After regular business hours (4:31pm to 6:59am EST), callers are connected with a menu-driven program that offers several options for assistance. For example, if immediate assistance is required, the caller will be asked to leave their name, phone number, and a message. A Powell technician will promptly return all emergency calls. A consultation rate will be applied with a minimum billing of one hour. After one hour, the consultation time will be billed in 15-minute increments.